FREQUENTLY ASKED QUESTIONS
Why should I use a Happy at Home dog walker/pet sitter?
What is your hiring process?
Second, we have an extensive screening process, which includes a face-to-face interview, followed by reference checks, followed by a complete background check. All sitters are then hired on a trial basis until we have followed up with enough clients to ensure that they are an excellent fit for Happy at Home.
Are you bonded and insured?
What is an initial Meet and Greet consultation?
How do we enter and exit your home?
** Even clients with keyless entry methods must leave two working keys in case the power goes out or the batteries should fail. There is a $15 key pickup/drop off fee (no charge if keys are provided during the initial interview).
What is your payment policy?
Will I be charged extra for holiday visits?
How do I schedule services?
What if I need to cancel my appointment?
What if I have a last minute booking?
Can I be assured of the same walker/sitter each time?
Can I hire my pet sitter directly?
What's your vaccination policy?
The required vaccinations for dogs include Rabies and DHPP
The required vaccinations for cats include Rabies and FVRCP
When can I expect you to come and walk my dog?
• The Morning time slot between 8am and 10am.
• The Mid Day time slot between 11am and 3pm.
• The Late Day time slot between 4pm and 6pm.
• The Evening time slot between 7pm and 8pm.
Dog sitting we require 3 – 4 daily visits. For cats, we require at least one daily visit.
Will my dog be walked with other dogs?
We do NOT walk dogs in “pack walks”, unless it’s with another dog in your own household. Not only is this potentially dangerous for your pet, as dogs are at times unpredictable when in packs, but also unfair to your pet! We believe that your dog deserves our undivided attention each and every walk! Besides, we also want YOUR DOG’s undivided attention … we love them!
What happens if a pet becomes ill and the client is out of town or unable to leave work?
If there’s a problem, we’ll tell you about it. We know we’d want to know and treat you the same way. If we suspect your pet is ill while in our care, we will immediately contact you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we are unable to reach you, we will use our best judgment to decide if the vet should see your pet.
Inclement Weather Policy
To ensure the safety of our Pet Sitters and of the community, we initiate our Inclement Weather Plan when localities close schools due to potentially dangerous weather conditions. During inclement weather situations, our midday dog walking services may be canceled and our pet sitting service schedules may be altered.
We ask that all Clients provide us with an inclement weather emergency contact that can care for your pets in the event we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry.
We also ask that you consider your Pet Sitter’s safety by clearing steps and walkways of ice, snow and debris as well as designating a neighbor to do so in your absence.